Privacy Policy

1. Introduction

Welcome to Alpha Resolution Inc. (“Company”, “Alphares”, “Alpha”, “we”, “our”, or “us”). We are committed to safeguarding your privacy and ensuring that your personal information is handled with the utmost care and in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and other relevant privacy regulations. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services. We collect only the personal information necessary to identify our clients and ensure the successful completion of projects, and we never share or use this data outside of the company.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Includes identifiers such as your full name, geolocation, IP address, physical address, phone number, email, birthdate, payment information (e.g., credit card details), and product interests.
  • Service Usage Data: Information about your interactions with our website and services, such as browser type, operating system, pages visited, time spent on our site, and other online identifiers.
  • Transactional Data: Details of transactions, including service orders, payment records, and related correspondence.
  • Communications Data: Information from communications with us, such as customer support inquiries, feedback, and testimonials.

3. How We Use Your Information

  • Service Delivery: To process and fulfill your service orders, manage your account, and provide customer support.
  • Payment Processing: To handle payments, process refunds, and manage billing.
  • Communication: To send you important updates, service information, and promotional materials (if you have opted to receive them). You will be notified via email if there are any updates to this Privacy Policy or our terms.
  • Improvement: To analyze usage patterns and improve our services, website, and client experience.
  • Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights, privacy, safety, or property.

4. How We Share Your Information

We do not share or use your personal information outside of the company unless required by law. We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who assist us in delivering services or maintaining our website. These vendors are contractually obligated to protect your information and use it only for the specified purposes.
  • Legal Requirements: To comply with the law or respond to legal processes, or to enforce our Terms and Conditions.
  • Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Your California Privacy Rights

Under the CCPA and other California privacy laws, you have the following rights:

  • Right to Know: You may request information about the personal information we have collected about you, its sources, its use, and with whom we share it.
  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell your personal information as defined under California law. If you have subscribed to receive promotional emails, you can opt out at any time by clicking 'unsubscribe' at the bottom of these emails or by contacting us directly. Please allow up to 10 business days for processing your opt-out request.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

To exercise these rights, please contact us at:

Alpha Resolution Inc.
845 15th St, San Diego, CA 92101
info@alphares.net
858-522-0032

Verification Process: When you make a request, we may need to verify your identity to process it. Information you provide will be used solely for verification purposes.

6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no security measures are foolproof, and we cannot guarantee absolute security. For added security, we periodically review our data practices and update security protocols as new technologies become available. Users will be notified of any changes to security practices that may affect their personal information.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings. We currently do not respond to “Do Not Track” signals.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect or solicit personal information from anyone under this age. If we become aware that such information has been collected, we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date. You will be notified via email of significant changes.

11. Third-Party Links

Our website or services may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. We recommend reviewing the privacy policies of any third-party site you visit.

12. Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that significantly impacts users. If this changes, we will update this policy and notify affected users accordingly.

13. International Data Transfers

If your information is transferred outside the United States, we will take measures to ensure your data is treated securely and in accordance with this Privacy Policy and relevant data protection laws.

14. Data Portability

Under the CCPA and other relevant regulations, you may request a copy of your data in a structured, commonly used, and machine-readable format. To request this, please contact us using the information provided below.

15. Updates for Minor Changes

Minor updates that do not significantly alter your rights may be updated without prior notification, but we recommend checking this Privacy Policy periodically.

16. California “Shine the Light” Law

California residents may request information regarding the disclosure of their personal information to third parties for marketing purposes. To request such information, please contact us at info@alphares.net.

17. Contact Us

Alpha Resolution Inc.
845 15th St, San Diego, CA 92101
info@alphares.net
858-522-0032