Terms & Conditions

Effective Date: June 15, 2026 | Last Updated: September 16, 2026

Welcome to Alpha Resolution Inc. ("Company," "Alphares," "we," "our," or "us"), a premier media and production company headquartered in San Diego, CA. These Terms and Conditions ("Terms") govern your access to and use of all services provided by Alpha Resolution Inc., including but not limited to Wedding & Event Photography and Videography, Real Estate Photography, Graphic Design, Web Development Support, and the Alphares client portal and platform (collectively, "Services"). By booking, purchasing, accessing, or using any of our Services, you ("Client") agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, do not use our Services.

1. Definitions

  • Client: Any individual or entity that books, purchases, or uses our Services.
  • Services: All media, production, photography, videography, design, and digital services provided by Alpha Resolution Inc.
  • Deposit: The 50% payment due at booking under the Deposit payment option (or the full 100% payment if Full Payment is selected instead), paid at the time of booking to secure a date and allocate Company resources. This amount is earned immediately upon receipt and is not held in trust.
  • Final Deliverables: The completed media files, edited photos, videos, design assets, or other work product delivered to the Client upon completion of a project.
  • Client Portal: The secure online platform at alpharesstudio.com/client-portal/ where Clients register, schedule services, sign contracts, view invoices, and manage orders.
  • Alphares Platform: Proprietary software developed by Alpha Resolution Inc. to streamline service delivery and client management.
  • Force Majeure Event: Any event beyond a party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, government restrictions, or critical equipment failure.

2. Services Provided

Alpha Resolution Inc. offers the following core services. Specific deliverables, timelines, and pricing are outlined in the applicable service agreement or invoice.

Wedding & Event Photography and Videography Packages:

  • Duo Package ($2,500): Entry-level coverage with a 2-person crew, single-camera cinematic video and highlight, drone-ready, and standard delivery.
  • Premium Package ($4,000): Full wedding/event photo and video coverage with cinematic editing, drone-ready, and standard delivery.
  • Elite Package ($6,000): Extended coverage with multiple operators, premium cinematic production, and priority delivery.
  • Luxury Package ($8,000): Maximum coverage hours, full crew, drone, cinematic storytelling, and expedited delivery.

Packages may be customized with additional services as outlined in your service agreement. Pricing is subject to change; the rate in your signed agreement is locked at the time of booking.

Real Estate Photography & Media:

  • Standard interior and exterior photography packages.
  • Premium packages including drone/aerial photography, twilight shoots, virtual tours, and 3D walkthroughs.
  • Photo editing, MLS-ready delivery, floor plan creation, and staging consultation.

Graphic Design & Branding:

  • Logo design, brand identity packages, marketing materials, social media graphics, and digital ad assets.

Web Development Support:

  • Custom website design, UX enhancements, multimedia integration, SEO optimization, and ongoing maintenance.

Additional Services:

  • Social media management, content creation, and digital marketing strategy.

3. Booking, Deposit, and Payment Terms

Payment Options: Clients may secure a booking in one of two ways: (a) a 50% Deposit due at booking, with the remaining 50% ("Balance") automatically charged to the payment method on file on the scheduled service date, or (b) 100% of the total package price due in full at booking ("Full Payment"). Whichever option is selected, the amount paid at booking is earned by Alpha Resolution Inc. immediately upon receipt and compensates the Company for opportunity cost, planning, and reserved availability. See “Cancellation, Rescheduling, and Refund Policy” below for the applicable refund terms, including the limited exception for documented major circumstances.

Payment Methods: We accept Visa, MasterCard, American Express, bank transfers, and Buy Now – Pay Later financing through approved partners (Affirm and Klarna). Card and bank payments are processed securely via Stripe. Payment links are provided in your invoice, service agreement, or the Client Portal.

Payment Schedule: Payment terms are outlined in the specific service agreement. For event packages booked under the 50% Deposit option, the remaining Balance is automatically charged on the scheduled service date unless other payment arrangements have been made in advance. For subscription or recurring services, billing occurs on the agreed cycle (monthly, quarterly, or annual).

Late Payment: Invoices are due on the date specified. Payments not received within 7 days of the due date are considered overdue and will incur a late fee of 1.5% per month (18% per annum) on the outstanding balance. Alpha Resolution Inc. reserves the right to suspend delivery of final content, pause active projects, or terminate services upon continued non-payment exceeding 14 days past due. Any collection costs, including reasonable attorneys' fees, incurred as a result of non-payment are the sole responsibility of the Client.

Buy Now – Pay Later: Financing options are available through approved partners. Specific terms, eligibility, and repayment schedules are presented at the time of checkout. Alpha Resolution Inc. is not responsible for the terms set by third-party financing providers. Regardless of financing arrangement, the Company's obligations are fulfilled upon delivery of final content; outstanding balances with financing partners remain the Client's sole responsibility.

4. Cancellation, Rescheduling, and Refund Policy

Cancellation by Client:

  • All cancellations must be submitted in writing via email to info@alphares.net.
  • Once paid, the Deposit (or, if Full Payment was selected, the full amount paid) is non-refundable. This applies regardless of when the cancellation is submitted and regardless of the reason -- including a simple change of mind or a decision not to proceed -- except as set out under “Exceptional Circumstances” below.

Exceptional Circumstances: Alpha Resolution Inc. may, at its sole discretion, review a refund request where a genuinely major circumstance beyond the Client's reasonable control has occurred -- such as a death or a serious, documented emergency. The Client must submit reasonable supporting documentation with any such request. Submitting a request or documentation does not guarantee a refund; each request is reviewed individually, and any refund granted remains at the Company's sole discretion.

Rescheduling by Client:

  • Rescheduling requests must be submitted in writing at least 30 days prior to the original service date.
  • Rescheduling is subject to Company availability. If the Company is available on the new date, all payments transfer to the new date without additional fees, provided the rescheduling occurs more than 30 days in advance.
  • Rescheduling requests made fewer than 30 days before the event are subject to a rescheduling fee of $250 and are at the Company's sole discretion based on availability.
  • A date may only be rescheduled once. A second rescheduling request will be treated as a cancellation per the cancellation policy above. Rescheduling does not entitle the Client to a refund of any amount already paid.

Cancellation by Alpha Resolution Inc.:

  • In the rare event that Alpha Resolution Inc. must cancel due to a documented emergency, critical illness, or force majeure event, the Company will make reasonable efforts to provide a qualified replacement operator.
  • If no suitable replacement is available and the Client does not wish to reschedule, all payments including the Deposit will be refunded in full. This is the Company's maximum liability in such a scenario.

Force Majeure: Neither party shall be liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, acts of God, war, terrorism, pandemic-related government closures, or severe weather. In such cases, both parties agree to work in good faith toward rescheduling. If rescheduling is not possible, refund terms will be negotiated in good faith, with the Deposit remaining non-refundable (subject to “Exceptional Circumstances” above) unless Alpha Resolution Inc. initiated the cancellation.

5. Intellectual Property Rights

Ownership Prior to Full Payment: All media content — including photographs, video footage, edited deliverables, raw files, design assets, and any other creative work product — created by Alpha Resolution Inc. remains the exclusive property of Alpha Resolution Inc. until full payment has been received. No license or rights are granted to the Client until all outstanding balances are paid in full.

Ownership Transfer Upon Full Payment: Upon receipt of full payment, Alpha Resolution Inc. transfers to the Client a perpetual, non-exclusive licence to use the Final Deliverables for personal, non-commercial purposes as specified in the service agreement. Commercial use, resale, licensing to third parties, and stock-library submission are not included and require the Company’s prior written consent. Alpha Resolution Inc. retains an irrevocable, perpetual, royalty-free license to use, display, reproduce, and distribute the Final Deliverables for portfolio, marketing, editorial, award submission, and archival purposes, across all media and platforms, without further compensation to the Client.

Raw Files: Raw, unedited files remain the exclusive property of Alpha Resolution Inc. at all times and are not included in any deliverable package unless explicitly purchased as a separate add-on in writing.

Usage Restrictions: Final Deliverables may not be sold, licensed to third parties, or used in ways that damage the reputation of Alpha Resolution Inc. Clients may not use Final Deliverables in AI training datasets, generative AI systems, or any automated content generation tool without prior written consent from Alpha Resolution Inc.

Credit: Clients are encouraged to credit Alpha Resolution Inc. when sharing Final Deliverables on social media or public platforms. While not mandatory, proper credit supports our portfolio and is greatly appreciated.

Copyright Notice: All content produced by Alpha Resolution Inc. is protected under U.S. copyright law. Unauthorized reproduction, distribution, or commercial exploitation of our work without written permission constitutes copyright infringement and may result in legal action, including claims for statutory damages of up to $150,000 per work under 17 U.S.C. § 504.

6. Deliverables, Revisions, and Acceptance

Delivery Timelines: Standard delivery timelines are specified in the service agreement. Wedding and event deliverables are delivered within the window for the package booked, measured from the event date: Duo and Premium, three (3) weeks; Elite, four (4) weeks; Luxury, five (5) weeks. Real estate packages are delivered within 48–72 hours. An Express Delivery add-on shortens these where purchased. These windows are extended by any period of Client delay, by any change to the agreed scope, and by any force majeure event. Alpha Resolution Inc. will communicate any significant delays promptly.

Courtesy Adjustment: Alpha Resolution Inc. offers one complimentary minor adjustment to the Final Deliverables, provided the request is submitted in writing within 14 calendar days of delivery. A "minor adjustment" includes color correction tweaks, clip trimming, or basic audio adjustments — it does not include reshoots, full re-edits, or additions of new content. If no adjustment request is submitted within 14 days, the Final Deliverables are deemed accepted and approved.

Additional Revisions: Any revision requests beyond the complimentary adjustment, or submitted after the 14-day window, will be assessed and priced at the Company's standard revision rates, communicated at the time of the request.

Creative Discretion: Alpha Resolution Inc. retains full creative discretion in the editing, color grading, sequencing, and production of all Final Deliverables. The Client acknowledges that creative work is subjective, and minor artistic variations from any previews, mood boards, or reference materials are inherent to the creative process and do not constitute grounds for a refund or dispute.

No Specific Shot Guarantee: Alpha Resolution Inc. will make every reasonable effort to capture requested moments. However, no specific photograph, video clip, or pose is guaranteed. Environmental, logistical, and timing constraints are beyond the Company's control. Alpha Resolution Inc.'s liability for any missed shot is limited to a good-faith effort to address the omission within the context of the delivered content.

7. Drone and Aerial Photography

All drone operations performed by Alpha Resolution Inc. comply with FAA Part 107 regulations and applicable local laws. The following conditions apply when drone services are included in a package or purchased as an add-on:

  • Drone flights are subject to FAA airspace restrictions, weather conditions, and local ordinances. Alpha Resolution Inc. reserves the right to cancel or limit drone coverage if safe, legal operation is not possible on the day of service. No refund will be issued for drone cancellations due to regulatory, weather, or safety conditions, but a credit toward a future drone session will be offered where possible.
  • Clients are responsible for securing any necessary property owner permissions and notifying event venues of planned drone activity. Alpha Resolution Inc. assumes no liability for any loss or dispute arising from a client's failure to obtain required permissions.
  • Alpha Resolution Inc. carries commercial drone liability insurance. However, the Company is not liable for property damage or personal injury resulting from circumstances outside the operator's reasonable control, including but not limited to sudden weather changes, third-party interference, or restricted airspace violations caused by inaccurate client-provided location data.
  • Drone footage quality may vary based on weather, light conditions, and location accessibility. These variations do not constitute grounds for a refund.

8. Client Responsibilities

  • Accuracy of Information: Clients are responsible for providing accurate, complete, and timely information required for service delivery, including event details, location addresses, contact information, and access instructions. Any errors or omissions that adversely affect service delivery are the Client's sole responsibility, and no refund will be issued as a result.
  • Access and Cooperation: Clients must ensure Alpha Resolution Inc. personnel have timely access to all required locations, facilities, and individuals. Delays caused by the Client, venue staff, or third parties do not extend the Company's coverage window unless an extra hour add-on is purchased.
  • Venue Rules: Clients are responsible for informing Alpha Resolution Inc. of any venue-specific restrictions (e.g., no flash, no drone, restricted areas). Alpha Resolution Inc. is not liable for limitations imposed by venue rules that were not communicated in advance.
  • Guest Conduct: Alpha Resolution Inc. personnel reserve the right to decline to photograph or film individuals who are behaving in a threatening, abusive, or unsafe manner. The Company is not liable for any content gaps resulting from such situations.
  • Changes After Final Approval: Any requested changes to scope, deliverables, or timelines after a project has been finalized are subject to additional fees and a new written agreement. Alpha Resolution Inc. has no obligation to accommodate scope changes after work has commenced.

9. Exclusive Service Provider

When contracted for an event, Alpha Resolution Inc. operates as the exclusive professional photography and/or videography provider unless otherwise agreed to in writing. Clients agree not to hire other professional photographers or videographers for the same event without prior written consent from Alpha Resolution Inc. Guests using personal cameras or mobile phones for casual photography are welcome. The Company is not responsible for interference, disruptions, or content quality issues caused by other persons photographing or filming during the event.

10. Third-Party Service Providers and Subcontractors

Alpha Resolution Inc. may engage vetted third-party contractors — including photographers, videographers, drone operators, editors, and designers — to fulfill portions of a project. All subcontractors are held to the same quality and confidentiality standards as direct Company employees. Alpha Resolution Inc. remains fully responsible for the final deliverables regardless of which team members performed the work. The Company is not liable for independent actions taken by subcontractors that fall outside the scope of the assigned project.

11. Limitation of Liability

To the fullest extent permitted by California law:

  • Alpha Resolution Inc.'s total liability for any claim arising out of or related to these Terms or our Services is limited to the total amount paid by the Client for the specific service giving rise to the claim.
  • Alpha Resolution Inc. is not liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost business opportunities, reputational harm, emotional distress, or data loss — even if advised of the possibility of such damages.
  • Alpha Resolution Inc. is not liable for equipment failure, memory card corruption, file transfer errors, or loss of digital files after delivery has been confirmed. Clients are strongly encouraged to back up all received files immediately upon delivery.
  • Alpha Resolution Inc. is not liable for any loss, damage, or injury occurring on-site at a Client's event or property.
  • All claims must be submitted in writing to info@alphares.net within 15 business days of the service completion or final deliverable delivery date. Claims submitted after this window are waived.

12. Warranties Disclaimer

All Services provided by Alpha Resolution Inc. are offered "as-is" without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. The Client acknowledges that creative work is subjective and that satisfaction with the artistic result is not guaranteed. Alpha Resolution Inc. does not guarantee that Services will meet all subjective Client expectations or match any specific aesthetic reference. The Company's commitment is to professional quality, care, and effort — not to a specific artistic outcome.

13. Indemnification

Client Indemnity: The Client agrees to indemnify, defend, and hold harmless Alpha Resolution Inc. and its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the Client's use of our Services; (b) any content, materials, or information provided by the Client; (c) the Client's breach of these Terms; or (d) any third-party claims arising from the Client's use or distribution of Final Deliverables.

Company Indemnity: Alpha Resolution Inc. agrees to indemnify and hold harmless the Client from direct claims arising solely from the Company's material breach of these Terms or gross negligence in performing the Services.

14. Confidentiality

Both parties agree to keep confidential any non-public, proprietary, or sensitive information shared during the engagement — including business processes, pricing structures, client data, project details, and creative content. Neither party may disclose confidential information to any third party without prior written consent from the disclosing party, except as required by law. This obligation survives termination of the service agreement for a period of three (3) years.

15. Termination of Services

Termination by Client: Clients may terminate a service agreement by providing written notice to info@alphares.net. Termination is subject to the cancellation and refund policy in Section 4. All outstanding balances for work completed to the date of termination remain due and payable.

Termination by Alpha Resolution Inc. for Cause: Alpha Resolution Inc. reserves the right to terminate any service agreement immediately and without refund if the Client: (a) breaches any material term of these Terms; (b) fails to make required payments; (c) engages in abusive, threatening, or harassing behavior toward Company personnel; or (d) provides materially false information in connection with a booking. Upon termination for cause, all licenses granted to the Client are immediately revoked and the Client must cease all use of any delivered content.

Effect of Termination: Provisions that by their nature survive termination shall remain in effect, including Sections on Intellectual Property, Limitation of Liability, Indemnification, Confidentiality, Governing Law, and Dispute Resolution.

16. Reviews, Testimonials, and Portfolio Use

By using our Services, Clients grant Alpha Resolution Inc. permission to use their name, likeness (where applicable), and any testimonials or reviews provided — whether submitted through our portal, Google, social media, or any other platform — for marketing, promotional, and portfolio purposes. This includes use on our websites, social media channels, printed materials, and award submissions. Clients who wish to opt out of this usage must notify us in writing at info@alphares.net within 14 days of project delivery. Reviews and testimonials must reflect the honest opinion of the Client and must comply with applicable FTC guidelines and California law.

17. Data Security and Privacy

Alpha Resolution Inc. implements reasonable security measures to protect Client data from unauthorized access, alteration, or destruction. Our full Privacy Policy, available at alphares.net/privacy-policy, governs how we collect, use, and protect personal information. By using our Services, you consent to the data practices described therein. In the event of a security breach affecting Client data, we will notify affected Clients in accordance with California law.

18. Electronic Communications and E-Signatures

By using our Services, Clients consent to receiving electronic communications from Alpha Resolution Inc., including invoices, contracts, project updates, and service notifications. Electronic signatures executed through our client portal or any authorized e-signature platform are legally binding and have the same force and effect as original handwritten signatures under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the California Uniform Electronic Transactions Act (UETA). Clients may opt out of non-essential marketing communications at any time.

19. Independent Contractor

Alpha Resolution Inc. operates as an independent contractor and not as an employee, partner, agent, or joint venturer of the Client. Nothing in these Terms creates or implies an employment relationship, partnership, or joint venture between the parties. Alpha Resolution Inc. retains full discretion over the manner and means by which Services are performed, consistent with the agreed-upon scope and deliverables.

20. Assignment

Clients may not assign, transfer, or delegate their rights or obligations under these Terms without prior written consent from Alpha Resolution Inc. Alpha Resolution Inc. may assign its rights and obligations to a successor entity, affiliate, or acquirer of all or substantially all of the Company's assets, provided the assignee agrees to be bound by these Terms.

21. Service Modifications

Any changes to the scope of Services after a project has commenced — including additional coverage hours, new deliverables, or revised specifications — must be requested in writing and are subject to a separate written amendment to the service agreement, including any adjustments to fees and timelines. Alpha Resolution Inc. is under no obligation to accommodate scope changes without a signed amendment and additional payment where applicable.

22. Dispute Resolution

Informal Resolution: In the event of any dispute arising from these Terms or our Services, the parties agree to first attempt resolution through good-faith informal negotiation. The Client must submit a written description of the dispute to info@alphares.net within 15 business days of the triggering event. Alpha Resolution Inc. will respond within 10 business days.

Mediation: If informal negotiation does not resolve the dispute within 30 days, both parties agree to submit the dispute to non-binding mediation before a mutually agreed mediator in San Diego County, California, before pursuing any other legal remedy.

Litigation: If mediation fails, any legal action shall be filed exclusively in the state or federal courts located in San Diego County, California. The prevailing party in any such litigation shall be entitled to recover reasonable attorneys' fees and costs from the non-prevailing party.

Waiver of Class Actions: The Client waives any right to participate in class action lawsuits or class-wide arbitration against Alpha Resolution Inc.

23. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles. Any translations of these Terms are provided for convenience only; the English version shall control in all cases.

24. Miscellaneous

  • Entire Agreement: These Terms, together with any signed service agreement or invoice, constitute the entire agreement between the parties and supersede all prior understandings, representations, or agreements, whether written or oral.
  • Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
  • Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that or any other provision.
  • No Oral Modifications: These Terms may only be modified by a written agreement signed by an authorized representative of Alpha Resolution Inc. No verbal agreements, promises, or representations alter these Terms.
  • Headings: Section headings are for convenience only and have no legal effect.
  • Modification of Terms: Alpha Resolution Inc. reserves the right to update these Terms at any time. Material changes will be communicated via email or website notice. Continued use of our Services after modifications constitutes acceptance of the revised Terms.

25. Contact Information

For questions, concerns, or legal notices related to these Terms, contact us at:

Alpha Resolution Inc.
845 15th St, San Diego, CA 92101
info@alphares.net
858-522-0032