Terms & Conditions

Welcome to Alpha Resolution Inc. (“Company”, “Alphares”, “Alpha”, “we”, “our”, or “us”), a premier Media & Production company headquartered in San Diego, CA. These Terms and Conditions ("Terms") govern your use of our services, including Real Estate Photography, Graphic Design, Event Coverage, and Web Development Support. By accessing or using our App, Software, Website, or APIs (collectively, "Services"), you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.
1. Defentions
Client: Any individual or entity that purchases or uses our Services. Services: The media and production services provided by Alpha Resolution Inc., including but not limited to Real Estate Photography, Graphic Design, Event Coverage, and Web Development Support. Client Portal: An online platform where clients can register, schedule services, sign contracts, view invoices, and manage their orders. Alphares Platform: The proprietary software developed by Alpha Resolution Inc. to enhance client experience and streamline service delivery. APIs: Application Programming Interfaces provided by Alpha Resolution Inc. for integration with other software or services.
2. Services Provided
Alpha Resolution Inc. offers a comprehensive range of media and production services tailored to meet the diverse needs of our clients: • Event Photography & Videography Coverage Packages: We offer a variety of packages to accommodate different event sizes and requirements. • STATO - MINI Package (Mini Package 1): Ideal for small-scale events, including basic photography and videography coverage. • RENO - MINI (Mini Package 2): Perfect for small-size events, offering extended photography and videography coverage with drone options. • STATO Package: Perfect for mid-size events, offering extended photography and videography coverage with drone options. • RENO Package: Designed for larger gatherings, includes premium photo and video coverage, multiple operators, drone shots, and cinematic editing. • EMPIREO Package: Comprehensive coverage for large events, featuring extended hours, multiple photographers/videographers, drone photography, and cinematic storytelling. • EMPIREO Package: Our most complete package with maximum coverage time, Comprehensive coverage for large events, featuring extended hours, multiple photographers/videographers, drone photography, and cinematic storytelling. Each package can be customized with various features and add-ons to enhance your event coverage. Business Branding and Graphic Design: Our branding and design services include: • Logo Design: Creation of unique and memorable logos tailored to your brand identity. • Brand Identity Packages: Comprehensive solutions that include color schemes, typography, and brand guidelines. • Marketing Materials: Design of brochures, flyers, business cards, and other promotional materials. • Social Media Graphics: Custom graphics for platforms like Facebook, Instagram, LinkedIn, and Twitter to enhance your online presence. • Additional Design Assets: Including infographics, banners, and digital advertisements. Real Estate and Property Photography: We provide high-quality photography services tailored to real estate and property showcasing, including: • Standard Packages: Interior and exterior photography. • Premium Packages: Virtual tours, drone photography, twilight photography, and 3D walkthroughs. • Additional Features: Photo editing, staging consultation, and floor plan creation. Web Development Support: Our web development services include • Website Design: Custom website design tailored to your business needs. • User Experience (UX) Enhancements: Improving website usability and user satisfaction. • Multimedia Integration: Incorporating photos, videos, and interactive elements into your website. • Maintenance and Updates: Ongoing support to keep your website up-to-date and secure. • SEO Optimization: Enhancing your website’s visibility on search engines. Other Services: In addition to our core services, we offer: • Social Media Management: Managing and optimizing your social media accounts. • Content Creation: Developing engaging content for your online platforms. • Digital Marketing: Strategies to enhance your online presence and reach.
3. Software and Platform Features
Alpha Resolution Inc. utilizes the Alphares platform to enhance client experience and streamline service delivery. Key features include: Client Portal: • Registration: Clients can create and manage their accounts. • Service Scheduling: Schedule services based on availability. • Contract Management: Sign contracts digitally. • Invoice Viewing: Access and download invoices. • Order Management: Track service history and manage current orders. • Support Interaction: Communicate with our support team directly through the portal. Automated Billing & Payment: • Payment Gateways Integration: Seamlessly integrated with multiple payment gateways for efficient payment processing. • Payment Methods: Accepts Visa, MasterCard, American Express, bank transfers, and Buy Now – Pay Later options. • Recurring Billing: Automated billing for subscription-based services. Project & Task Management: • Employee Assignments: Manage assignments for Field Operators (Type A), Designers (Type B), and the Sales & Support Team (Type C). • Deadline Tracking: Monitor project deadlines and milestones. • Task Management: Assign and track tasks to ensure timely completion. • Client Requests: Manage and respond to client requests efficiently. Service Contracts & E-Signature: • Digital Signing: Clients can sign contracts electronically, ensuring legal protection and streamlined communication. • Contract Storage: Secure storage of all signed contracts within the portal. Communication & Workflow Automation: • Internal Communication: Streamlined communication between team members. • Client Communication: Facilitate easier collaboration with clients through automated messaging and updates. • Bi-Weekly Meetings: Regular meetings to review performance, policies, and track attendance and discussion points using the platform.
4. Modular Design and Tool Integration
To provide tailored solutions for our clients, Alpha Resolution Inc. utilizes a modular design approach and integrates various third-party tools: Buy Now – Pay Later Feature: Payment Flexibility that allows clients to spread the cost of services over time. Terms and Eligibility: Specific terms, eligibility criteria, and repayment schedules are provided during the purchasing process. Software Features: Project Tracking: Utilizes advanced project management software to monitor project progress. Schedule Management: Efficiently manage schedules to meet deadlines. Client Communications: Facilitates clear and organized communication with clients. Tool Developers: Third-Party Integrations: Integrates with CRM systems, design software, analytics platforms, and other tools to enhance service offerings. Compliance with Third-Party Terms: Each third-party tool is subject to its own terms and conditions, which will be provided where relevant. 5. Payment Terms
5. Payment Terms
Payment Methods: We accept payments through various methods, including: • Credit/Debit Cards: Visa, MasterCard, American Express. • Bank Transfers: Direct bank transfers. • Buy Now – Pay Later: Available through approved financial partners. • Other Methods: As specified in the invoice or service agreement. Payment Schedule: • Service Agreement: Payment terms are outlined in the specific service agreement. • Subscription-Based Services: Billing occurs on a monthly, quarterly, or annual basis as agreed upon. • Invoices: Clients will receive detailed invoices for all charges, including breakdowns of services rendered and applicable taxes. Late Payment: • Due Date: Payments are due within [X] days of invoice receipt. • Late Fees: A late fee of [X]% per month will be applied to overdue invoices. • Suspension of Services: Continued non-payment may result in suspension or termination of Services. • Collection Costs: Additional costs incurred due to collection efforts will be the responsibility of the client.
6. Intellectual Property Rights
Ownership: • Pre-Payment Ownership: All media content, including but not limited to photographs, videos, and design elements created by Alpha Resolution Inc., remains our property until full payment is received. • Post-Payment Ownership Transfer: Upon full payment, ownership rights will transfer to the client as specified in the service agreement. However, Alpha Resolution Inc. retains a perpetual, non-exclusive right to access, store, and use the content for internal purposes such as portfolio display, marketing, and archival records. Usage Rights: • License Grant: Clients are granted a non-exclusive, non-transferable license to use the delivered media content for the purposes specified in the service agreement. • Prohibited Uses: Unauthorized use, reproduction, or distribution of the content is prohibited and may result in legal action. • Resale and Modification: Final deliverables provided to clients may not be resold, modified, or distributed without explicit permission from Alpha Resolution Inc.
7. Confidentiality
Obligations: Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the engagement. This includes, but is not limited to, business processes, client data, and creative content. Disclosure: Confidential information may not be disclosed to any third party without prior written consent from the disclosing party, except as required by law. Exceptions: Information that is publicly available, independently developed without reference to confidential information, or disclosed under legal obligation is not considered confidential.
8. Limitation of Liability
Exclusions: Alpha Resolution Inc. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our Services or tools, including but not limited to lost profits, data loss, or business interruption. Total Liability: Our total liability for any claim arising out of or relating to these Terms or our Services is limited to the amount paid by the client for the specific Service giving rise to the claim. This limitation of liability shall apply to the fullest extent permitted by law. Specific Liability Limitations: Alpha Resolution Inc. shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with our Services. This includes, but is not limited to, loss of data, lost profits, or damage to reputation.
Warranties Disclaimer: All services provided by ALPHA RESOLUTION INC. are offered "asis" without any warranties, express or implied. ALPHA RESOLUTION INC. disclaims any implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Clients acknowledge and agree that use of the Services is based on their own decision.As a courtesy, ALPHA RESOLUTION INC. offers a one-time free adjustment or minor tweak to the final delivered product, provided that any such requests for adjustments are submitted within 14 days of delivery. If no adjustment requests are submitted within this timeframe, the final product will be deemed accepted and understood to meet client expectations. Any further modifications or adjustments requested beyond the initial courtesy adjustment will incur additional fees as specified in the service agreement. We take our work seriously and value positive feedback from our clients, and this complimentary adjustment is offered to demonstrate our commitment to delivering high-quality service.
9. Termination of Services
Termination by Client: • Notice Period: Clients may terminate the service agreement or reschedule services by providing 7 days' written notice via email. • Payment Responsibility: The client is responsible for payment for all work completed up to the termination date. • Refund Policy: If termination or rescheduling occurs within 60 days of the scheduled service date, the reservation fee is non-refundable. For cancellations or rescheduling made more than 60 days in advance, a full refund is applicable, including the reservation fee that was originally deducted from the total amount. Termination by Alpha Resolution Inc. • For Cause: We reserve the right to terminate the service agreement for cause if the client breaches these Terms or fails to meet payment obligations. • Liability Upon Termination: In such cases, the client will be liable for payment of allServices rendered up to the date of termination and any additional costs incurred due to the breach. Effect of Termination: Upon termination, the client’s license to use any delivered content will cease, and the client must discontinue all use of the Services and return or destroy any proprietary materials as instructed.
10. Service Guarantees
While Alpha Resolution Inc. strives to provide the highest quality Services, we do not guarantee that the final product will meet all subjective client expectations. The client acknowledges that creative work is subject to interpretation, and minor variations in content, design, or production are to be expected.
11. Third-Party Service Providers
Alpha Resolution Inc. may engage third-party contractors, such as photographers, videographers, and designers, to fulfill certain parts of the project. However, we are not liable for the actions, errors, or omissions of any third-party service provider unless explicitly stated in the service agreement.
12. Data Security and Privacy
Data Handling: We implement reasonable measures to protect client data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and regular security audits. However, we are not liable for any breach of security that occurs despite these measures. Privacy Policy: Our Privacy Policy outlines how we collect, use, and protect personal information. By using our Services, you consent to the practices described in our Privacy Policy. [Include a link to the Privacy Policy] Data Protection Compliance: We comply with applicable data protection laws and regulations to ensure the security and privacy of client data.
13. Force Majeure
Neither party shall be liable for any failure to perform its obligations under these Terms if such failure is due to a cause beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, government restrictions, or technical failures. The affected party shall notify the other party as soon as possible of the occurrence of a force majeure event and take reasonable steps to mitigate its effects.
14. Indemnification
Client Indemnity: Clients agree to indemnify, defend, and hold harmless Alpha Resolution Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to their use of our Services, including any content or materials provided by the client. Company Indemnity: Alpha Resolution Inc. agrees to indemnify and hold harmless the client from any claims arising from our breach of these Terms or any third-party claims related to our Services.
15. Client Satisfaction
Feedback and Disputes: We strive for client satisfaction and welcome feedback on our Services. Any concerns or disputes regarding our Services should be reported promptly. We will make reasonable efforts to address and resolve any issues in a timely manner. Resolution Process: If a dispute cannot be resolved through informal discussions, the parties agree to engage in mediation before pursuing other legal remedies.
16. Independent Contractors
Alpha Resolution Inc. operates as an independent contractor and not as an employee, agent, or partner of the client. Nothing in these Terms shall be construed to create a partnership, joint venture, or employer-employee relationship between the parties.
17. Assignment
Client Assignment: Clients may not assign or transfer their rights or obligations under these Terms without our prior written consent. Company Assignment: Alpha Resolution Inc. may assign or transfer its rights and obligations under these Terms to any successor or entity acquiring all or substantially all of our business or assets, provided that the assignee agrees to uphold these Terms.
18. Electronic Communications
Consent: By using our Services, clients consent to receiving electronic communications from us. These communications may include service updates, invoices, and other important information. Opt-Out: Clients may opt-out of receiving non-essential electronic communications by following the instructions provided in the communication.
19. Reviews and Testimonials
Permission: Clients agree to allow us to use their name and any testimonials or reviews provided for marketing and promotional purposes, unless otherwise specified in writing. Content: All testimonials or reviews must reflect the honest opinion of the client and must comply with applicable laws and regulations.
20. Client Responsibilities
Accuracy of Information: Clients are responsible for providing accurate and complete information required for the delivery of our Services. Any errors or omissions in the information provided by the client that affect the Service delivery will be the client's responsibility. Access and Cooperation: Clients must provide access to locations, materials, and resources necessary for the completion of the Services. This includes cooperation with our staff and timely feedback or approvals. Changes and Revisions: Any requested changes to the project after final approval may incur additional fees, and Alpha Resolution Inc. reserves the right to charge for revisions beyond what was originally agreed upon.
21. Service Modifications and Additions
Request for Changes: Any requests for changes to the scope of Services, including additional ork not outlined in the original service agreement, must be submitted in writing. Such requests ay result in additional charges. Approval Process: Changes or additions to Services will be subject to a new or amended service agreement, including any adjustments to fees and timelines.
22. Limitation of Liability
In no event shall Alpha Resolution Inc.'s total liability exceed the amount paid by the client for he specific Service provided. All claims must be submitted in writing within 15 business days of the Service completion.
23. Miscellaneous
Entire Agreement: These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements and understandings, whether written or oral, relating to such subject matter. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Waiver: No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Headings: Headings used in these Terms are for convenience only and shall not affect the interpretation of these Terms. Survival: The provisions of these Terms that by their nature should survive termination of the agreement shall remain in effect, including but not limited to the sections on confidentiality, indemnification, limitation of liability, and intellectual property rights. Modification of Terms: ALPHA RESOLUTION INC. reserves the right to modify these Terms at any time. In the event of material changes, we will notify clients through email or by posting a notice on our website. Continued use of our Services after any modifications constitutes acceptance of the revised Terms.
24. Governing Law and Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Dispute Resolution: Any disputes arising from these Terms or related to our Services will be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County,CA. The parties agree to attempt to resolve disputes through informal negotiation before pursuing formal legal action. Governing Language: These Terms and all related documents are governed by and interpreted in accordance with the English language. Any translations of these Terms are provided for convenience only, and in the event of a dispute, the English version shall prevail.
25. Contact Information
For any questions, concerns, or clarifications regarding these Terms, please contact us at: Alpha Resolution Inc. 858-522-0032 info@alphares.net 845 15th St, San Diego, CA 92101