FAQ

You’ll be redirected to a page where you can start the booking process and create your account with us. This account lets you:Track your order or project progressReschedule if neededAccess special deals and discountsHere’s what you’ll do:A. PackageChoose your package and any add-onsB. Personal InformationNameEvent DateEmailPhone NumberAgree to our Terms & Conditions and Privacy PolicyC. PaymentSecure your date with your preferred payment method

RefundsIf your event didn't go as planned, you have 7 days to request a full refund.Within 60 days of the event date: 75% refund to your original payment method.Contact support@alphares.net or call 858-522-0032 to start the process. We take every request seriously and want you to be fully satisfied.ReschedulesYou can reschedule once. Just contact our support team and we’ll help.If we can’t accommodate your new date, you can either:Choose another available dateReceive a 90% refundCancellationEvent within 60 days: 75% refundEvent with more than 60 days’ notice: 100% refund

Financing is currently available for our pre-made packages only.You can choose to pay over time using Klarna or Affirm during checkout.

Yes! We offer custom packages tailored to your event.Custom packages are not currently eligible for financing, but you can discuss details with our team to find the perfect fit.

Email: support@alphares.net Phone: 858-522-0032We’re here to help with bookings, questions, and any support you need!

Absolutely. We value your privacy and never share your personal information without your consent. See our Privacy Policy and Terms & Conditions for full details.

Weddings, engagements, parties, corporate events, quinceañeras, and other special occasions.

We offer tiered packages designed to suit different needs and budgets, with coverage ranging from simple photography to full-scale photo and video productions with add-ons.

Packages typically include ✅ 1–2 week delivery window (Estimated) ✅ 14-day warranty on our work. (Included) ✅ Professional Editing, Color Grading (Included)

It depends on the package you choose. You check your invoice or your account. For example .. Basic packages include one photographer or videographer, while premium packages can include multiple team members.

Click “Book Now” on our website, choose your package and add-ons, provide event details, and secure your date with payment.

Delivery usually ranges from 2 to 4 weeks depending on the package.

Yes! Clients can customize their package by selecting from a variety of add-ons to suit their event’s unique needs.

Full refund within 7 days of booking if you change your mind. After 7 days, a 75% refund is available up to 60 days before the event date.

Yes! We partner with Affirm & Klarna to provide easy financing options

We use professional Sony equipment, skilled operators, cinematic editing, and clear communication with clients to deliver consistent, high-quality results.

We deliver your media via online gallery links and physical drives (if included), ensuring easy access and sharing.

Absolutely! We encourage pre-event consultations to align expectations and make sure everything is planned perfectly - We can provide with online method of meeting like Google Meet or Zoom if you prefer that!